Refund policy

Thank you for shopping at JeenyExpress.com. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition
Be returned in its original packaging
Include all accessories, manuals, and tags (if applicable)
Be accompanied by proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products
Gift cards
Downloadable digital products
Perishable goods
Health and personal care items that have been opened
Items marked as "Final Sale"

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of:
- The damaged or incorrect item
- The shipping package
- The shipping label (if possible)

We will review your request and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are:

Defective
Damaged
Incorrectly shipped

If you need an exchange, please contact our customer support team.

Return Shipping

If the return is due to:

Our Error

(Incorrect item, damaged item, defective product)

We will cover the return shipping cost.

Customer Change of Mind

Customers are responsible for return shipping costs unless otherwise required by applicable law.
Original shipping charges are not refundable.

Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow our return process.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your credit card provider.
Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us.

International Returns

We serve customers in the United States, United Kingdom, Europe, and other international locations.

Customers are responsible for complying with local customs requirements when returning products. Any customs duties or taxes associated with a return may be the customer's responsibility unless the return is due to our error.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

JeenyExpress.com

Website: https://jeenyexpress.com

Email: support@jeenyexpress.com